Returns, Refund & Exchange Policy (updated 2023)
General
We offer a return policy window of 3 to 5 days. This means any clothing items bought from our store can be returned within 3 days of receiving your order. Please note that after this period, we cannot accept returns. All returns are processed in the form of store credits only. We urge you to read all product details attentively before making a purchase.
To qualify for a return, the item should be in the same state as when you received it - unused, unworn, with the original tags attached, and housed in its initial packaging. You will also be required to provide proof of purchase such as a receipt, order number, or email confirmation.
For initiating a return, please reach out to us at info@golddubsstore.com. Upon approval of your return request, we will provide you with a return shipping address and detailed instructions on how to proceed. Please note that we cannot process items sent back without a prior return request.
Sneakers
All sales of sneakers are conclusive. Given that most of our items are on consignment, refunds cannot be facilitated for sneakers, unless there is a discrepancy in the item description. In case you find the delivered item not matching its description, contact us at the earliest convenience at info@golddubsstore.com, so we can address the issue.
Damages and issues
Please scrutinise your order upon reception and contact us without delay if you discover any defects or damages. This enables us to assess the situation and rectify it swiftly.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns for several categories of items, including intimate apparel (like undergarments, bodysuits, face masks, balaclavas, lingerie, swimwear, etc.), and personalised or custom products. Additionally, items bought during a sale or with a discount code, as well as purchases made through gift cards, are not eligible for return. If you have queries regarding the return eligibility of specific items, please contact us.
Exchanges
To guarantee you receive the desired item, we recommend returning your original item first. Once we acknowledge the return, you can proceed to make a separate purchase for the new item.
By following these guidelines, you can help streamline the return and exchange process, ensuring a smoother experience for all involved.
